Please read our Return & Refund Policy carefully:
Return:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To initiate a return, you can contact us at info@bisketspantry.com. If your return is accepted, we'll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return questions at info@bisketspantry.com.
How can customers return our products?
- By mail.
How will customers get the return label?
- For defective products: Download/print.
- For customer remorse: Customer's responsibility.
What is the restocking fee?
- There is no restocking fee.
The product conditions that we allow for returns:
- New.
Under Which Circumstances Do We Offer Returns & Refunds?
Wrong Product:
If you discover that your order is flawed, please contact us via email at info@bisketspantry.com with photos of the wrong product, and we will provide a return shipping label. Once it is tracked, we will ship a replacement product immediately.
Exchange:
We only exchange products if they are defective or damaged. If you need to exchange your product for the same item, please contact us by email at info@bisketspantry.com. We will process the exchange free of charge.
Change Of Mind:
Change of mind is not acceptable. No return or refund will be processed. Please note: Color, size, and texture.
Cancel The Order:
We usually ship orders immediately.
Therefore, if you wish to cancel your order, please contact us immediately. We will send a request for cancellation to our processing department, but we cannot guarantee that you will always be able to cancel the order once you have received the product.
** All refunds will be issued after receiving the returned product and inspecting it. It may take up to 4 days to reflect in your checking account. Customer satisfaction is very important to us.
Damages and Issues
Please inspect your order upon reception. In case of defective, damaged items or if you've received the wrong product, notify us immediately so we can address and correct the problem.
Exceptions / Non-Returnable Items
The following cannot be returned:
- Perishable goods like food.
- Custom or personalized products.
- Personal care items, including beauty products.
- Hazardous materials, flammable liquids, or gases.
If uncertain about the return eligibility of an item, please reach out to us.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Gifts
We do not currently offer refunds if your item was a gift.
Ship returns to: 5708 Twilight Chase Street, Las Vegas, Nevada 89130, United States
For further inquiries:
If you have any further questions, please contact our customer service at:
Phone: +1 442-257-5421
Mail: info@bisketspantry.com